Introduction
Welcome to the CareLine app, the smart platform for booking appointments and managing queues. We take your privacy seriously and are committed to protecting your personal data according to the highest standards.
This policy explains what data we collect, how we use it, and how we protect it. By using the app, you agree to the terms outlined in this document.
Data We Collect
We only collect essential data necessary to provide the best possible service:
- Account Data: Full name, email, and phone number collected during registration.
- Booking Data: Selected service provider, branch, date and time, and your queue number.
- Geolocation: Used for display only, to locate nearby branches and service providers (with your explicit permission).
- Device Data: Phone type, operating system, and device ID (used strictly for notifications).
- Booking Notes: Any optional notes you add to better organize your appointment.
How We Use Your Data
- Create and securely manage your personal account.
- Confirm bookings and organize medical queues.
- Send periodic reminders for upcoming appointments.
- Facilitate access by showing nearby branches and service providers.
- Communicate quickly with you in case of any technical issues.
- Comply with local legal requirements when necessary.
Geolocation Data
The app requests location access for one purpose only: to help you easily find nearby branches and service providers.
- Your location data is never stored on our servers.
- Your location is never shared with any third party under any circumstances.
- You can decline permission and continue using the app's other functions normally.
- You can revoke permission at any time through your phone's settings.
Push Notifications
The app sends notifications only in important and necessary situations:
- Reminders as your appointment approaches to ensure no delays.
- Confirmation of booking upon completion, or notifying you of any status changes.
- Live updates of your queue number at the branch so you can track your turn remotely.
Data Sharing
We adopt a strict policy of not sharing your personal data with any commercial entities. All your data is transferred exclusively between your personal device and our encrypted servers.
- The platform is ad-free, thus no information is exchanged with ad networks.
- We do not use external behavior tracking services (such as Firebase Analytics).
- We do not use external crash tracking tools in a privacy-invasive manner (such as Crashlytics).
- The only exception to data sharing is compliance with legal authorities in the event of an official, legally binding request.
Data Security and Protection
- All data is encrypted during transmission using the latest security protocols (HTTPS/TLS).
- All passwords are fully encrypted and irreversible (Hash Algorithms).
- Access to databases is strictly restricted to authorized engineers and technical staff for maintenance purposes only.
- We conduct periodic security updates and continuous proactive maintenance for platform servers.
User Rights
As a user of our platform, you have the full right to:
- View and access all your personal data we hold whenever you wish.
- Modify, correct, or update any inaccurate personal information.
- Request the permanent deletion of your account and all associated data from our systems.
- Stop or withdraw any previously granted permissions (such as location or notifications).
- Obtain an electronic copy of your data (Data Portability Right).
Data Retention and Deletion
We retain your data as long as your account remains active to provide the service. Upon your request to delete the account:
- We process the request and delete all your personal data within a maximum of 30 working days.
- All your booking records are permanently and irreversibly removed.
- We may only retain some legal or accounting records for the period required by applicable law, after which they are disposed of.
Age Requirements
The CareLine app is designed for individuals aged 13 and above. We do not intentionally collect or solicit data from children under this age. If an account is discovered for a user below the permitted age, the account will be suspended and all related data deleted immediately.
Policy Updates
Some updates to our Privacy Policy may occur as a result of adding new platform features or meeting new legal requirements. In the event of any significant impact change, we will notify you in advance via a prominent notice in the app or by email.
Your continued access to or use of the app after these updates take effect constitutes your explicit consent to the new amendments and terms.
Contact Us
If you have any questions, inquiries, or feedback regarding this policy or how we handle your personal data, please contact us at any time via email: